privacy policy

Effective date: October 14, 2026

cut14 is an app that turns your photos and videos into social media reels, carousels and posts. It is operated by Five Eight One LLC ("we", "us"). This policy explains what we collect, why, who we share it with, how long we keep it, and what happens when you delete something. Questions: hope@fiveeightone.com.

The short version

• Your footage is never used to train AI. The AI companies we use don't train on it under the terms we use them on.
• We don't sell your data, show ads, or track you across other apps.
• When you delete a clip, every copy we made of it is deleted too. When you delete your account, your login and personal records go, and so does your library if it's yours alone.
• Some copies outlive a delete for a short, fixed time: our database backups (7 days), our hosting logs (up to 30 days), and copies the services below already received (their schedules are listed).

What we collect

• Account details.Your email address and password (stored hashed by our authentication provider), your role, and which business accounts ("clients") you can see.
• Photos and videos you upload. The files themselves, plus information inside them such as length, format and, when your phone recorded it, the date and the location where the video was filmed. We also make and store smaller copies: a converted copy for editing, a preview, a thumbnail, and sometimes still frames for carousels.
• What the app works out about your footage. Descriptions, tags, which part of an appointment a clip shows, the best moments in a clip, and similar labels made by AI. You can correct them.
• Content you make. Drafts, captions, text you type, edits you make in the editor, your approve / decline choices and the reasons you give, notes about a shoot, and your style and voice settings. We use your edits and choices to improve future suggestions for your account only.
• Business details you give us. What you do, the services you offer, and the Instagram or TikTok handles you choose to share.
• Public social posts.If you give us a handle, we read that account's public posts (captions, engagement counts, and some public videos) to learn your voice and editing style. Please only give us your own handles. If you connect a scheduling account, we read performance numbers (likes, views, etc.) for posts on the connected accounts.
• Payments.If you subscribe on our website, your card details go straight to Stripe. We never see or store your card number; we keep your plan, its status and Stripe's customer and subscription IDs.
• Notification token. If you allow notifications on iPhone, we store the device token Apple gives us so we can tell you when your clips or videos are ready.
• What you say to the mic.In the iPhone app you can tap the mic and say what you want instead of typing it. Apple's speech recognition turns it into words in the box, on your phone whenever your phone supports it. When it can't run on your phone for your language, Apple processes the audio on its servers to return the words. We never receive or store the recording, only the words you choose to send.
• Usage and diagnostics. Records of what the app generated for you and what it cost, error records when something fails, and standard server logs (such as IP address and browser type) kept by our hosting providers.
• Messages you send us.When you use help & feedback in the app, we keep your message, your email address, your account and which device it came from (for example "iphone app"), so we can answer you and fix the problem.

We do not use advertising trackers, we do not sell your personal information, and we do not use your data to track you across other companies' apps or websites.

How we use it

• to run the app: store your library, analyse footage, write and render your content, and schedule posts
• to personalise suggestions to your style, voice and past choices
• to send you account emails (sign-in links, password resets, invitations) and notifications you allow
• to keep the service secure, fix problems, and control costs (for example, monthly generation limits)

Who we share it with, and how long they keep it

We share data only with the service providers that run parts of cut14 for us, and only what each one needs. They process it on our behalf under their own terms. The times below are what each provider publishes (checked October 14, 2026).

• Supabase — our database, sign-in and file storage. Daily database backups are kept for 7 days, then overwritten.
• Vercel — hosts the app and its servers. Server logs are kept for up to 30 days.
• Fly.io — runs our background video processing (converting, previews, thumbnails). Files are only held in temporary space while a job runs and are removed when it finishes.
• Anthropic (Claude) — AI that reads still frames from your footage, your notes and your settings to describe clips and write reels, captions and text. Not used to train their models. Deleted within 30 days; if their automated safety systems flag something as breaking their usage policy, they may keep it up to 2 years (and the safety scores up to 7 years).
• Google (Gemini on Google Cloud)— AI that watches your videos to find the best moments. Not used to train their models. Each video sits in a private Google Cloud bucket only while it's being analysed and is deleted straight after (within a day at the latest). Google keeps prompts only if its automated abuse checks flag them, for up to 90 days. If we ever have to use Google's paid Gemini API instead, Google keeps inputs for 55 days for abuse checks.
• Creatomate— puts your finished videos and carousel slides together. It receives links to the clips and photos in a reel, the text on it and, for a reel that uses your own voice, the audio, which it turns into captions. It hosts each finished video and its files for up to 30 days and then deletes them; we don't delete them there any sooner. Its published privacy policy doesn't say whether it uses content to train AI.
• Apify — reads public Instagram and TikTok posts for the handles you give us. It keeps the results of each read in our account for about a month, then deletes them.
• Metricool — when your account is connected, receives the posts you choose to schedule and returns their performance numbers.
• Stripe — takes payments if you subscribe. Stripe keeps payment records as the law requires.
• Resend — sends our emails (your email address and the message).
• Apple Push Notification service — delivers notifications to your iPhone.
• Apple speech recognition— turns what you say to the mic into words, on your phone when it can; otherwise Apple processes the audio on its servers under Apple's privacy policy. We never get the audio.
• ntfy— sends us (not you) alerts about the service, such as "3 uploads are stuck". Alerts carry counts and links only, never your name, email or content.
• Webflow — hosts our website, cut14.com, and receives the email address you enter if you join the early-access list there.
• Cloudflare — website analytics on cut14.com: page-view counts without cookies or personal profiles.
• GetSongBPM — receives the name of a suggested song (no personal data) to look up its tempo.

We may also disclose information if required by law, to protect our rights or users' safety, or as part of a sale or merger of the business (in which case this policy would continue to apply).

How long we keep it

• Your library and content: until you delete them, or until the account they belong to is deleted.
• Drafts you delete: they sit in the trash for 30 days, then the draft and its finished video or slides are deleted for good. "Delete forever" does it straight away.
• Your edit history and choices (used to learn your style): 6 months.
• Error records when something fails: 6 months.
• Help & feedback messages: until you delete your account.
• Usage and cost records: 12 months; after that we keep only monthly totals, with no link to you.
• Test renders we make to check our own video quality: 30 days.
• Database backups: 7 days. Hosting logs: up to 30 days.
• Early-access list: until you unsubscribe. Then we delete your address and keep only a one-way code made from it, so we can never email you again.

What "delete" does

• Deleting a clip or photo deletes it and every copy we made of it (converted copy, preview, thumbnail, carousel frames) from our storage, along with its descriptions and labels. This usually happens straight away; if a step fails we retry it automatically, normally within 15 minutes.
• Deleting a draft moves it to the trash (see above). Its finished video and slides are deleted with it. The clips it used stay in your library.
• Deleting your account (you → delete my account, or Settings → delete my account on the web) deletes your login, your personal settings, your notification tokens, your edit history, your error records and any early-access list entry with your email, and deletes your billing details at Stripe. If you are the only person on a self-serve account, your whole library and everything made from it is deleted too: the records straight away, the files within about 15 minutes. Usage and cost records stay, with your name removed. Content in an agency account stays with that agency.
• What a delete can't reach straight away:our database backups (gone within 7 days), our hosting logs (gone within 30 days), and copies a provider above already received, which they delete on the schedule listed for them. We can't restore anything you delete.

You can also email hope@fiveeightone.com to ask for deletion or a copy of your data.

Our website and email list

If you join the early-access list on cut14.com, we keep your email address to send you updates about cut14, including when you can get the app. Every email has a one-click unsubscribe link. When you unsubscribe we delete your address (keeping only the one-way code described above). Webflow also keeps a copy of what you typed into the form until we clear it from our Webflow account; ask us and we'll clear yours.

To see how people find cut14.com, the website counts page views: which page, the site or search engine you came from, any campaign tags in the link, and whether you're on a phone or computer. It uses no cookies and doesn't store your IP address or anything that identifies you; a random number kept only in your browser tab stops one visit from counting twice.

Agency accounts

Many cut14 accounts are set up by an agency or business for its clients or team. In that case the business account, its footage and its content belong to that agency or business, and people on the team can see them. If you were invited by an agency, ask them about content in their account.

Your rights

Depending on where you live (for example California, the EU or the UK), you may have the right to access, correct, delete or get a copy of your personal information, and to object to some uses. Contact us at hope@fiveeightone.comand we'll respond within the time the law requires.

Security

Data is sent over encrypted connections (HTTPS), service keys stay on our servers, and inside the app each business account is visible only to the people on it. Today your files are stored at long, hard-to-guess addresses, and anyone who has the exact address of a file can open it, so we never publish them; we are moving to addresses that expire after a short time. No system is perfectly secure, so please use a strong, unique password.

Children

cut14 is for businesses and adults. It is not directed to children under 13 (or 16 in some regions).

Changes

We'll update this page when our practices change and change the effective date above. For significant changes we'll tell you in the app or by email.